Please arrive 10 mins prior to the start of the session you purchased ticket for. Note your ticket is only valid for the date and time purchased. One member of your party must have a valid photo ID that matches at least one name on the tickets being used by your party. You cannot bring another person's photo ID or photocopy.
All ticket sales are final and non-refundable. Tickets are non-transferable, non-exchangeable and absolutely cannot be resold. We only let in a limited number of people during each time slot so re-bookings or transfers may not always be possible.
Photography for personal use is allowed we just request you do not use flash. Commercial photography, product shoots, press interviews, media shoots, and all professional video and camera equipment is prohibited without advance approval and accompaniment from ARTECHOUSE representative.
Please reference recommended age for each exhibit and session.
All children, especially those under the age of 8, need to be closely supervised by their accompanying adult to ensure their safety and the safety of the artwork.
Tickets are required for all attending the installation and for all ages 4 and up.
ARTECHOUSE is a smoke free art space.
Smoking is prohibited on the premises (this includes E-Cigarettes and Vaporizers) while inside the confines of the building or within 25ft from the entrance.
BAGS & STROLLERS
We request that you do not bring any large items for your visit. Suitcases, luggage, large backpacks, and bags larger than 16” are not permitted in the art space and cannot be checked in. Strollers are not permitted on the main exhibit floor; however, they can be left in our lobby area. This area is not attended and ARTECHOUSE does not take any responsibility for any lost, missing, stolen or damaged items.
NO FOOD OR DRINK
We do not allow any outside food or beverages inside the art space, especially in open containers.
Please dispose of any prior to your visit.
Bottled water is permitted only in non-exhibit areas.
No beverages are permitted on the exhibit floor.
GETTING IN TOUCH
For the time being, ARTECHOUSE does not offer customer service over the phone. We do check our emails frequently, though, so please do not hesitate to send any questions, comments or concerns to us that way.
Our Box Office staff can be reached via
Offensive, abusive or threatening behavior or conduct, whether written, verbal or physical, will not be tolerated. Behavior towards guests or staff that creates an intimidating, hostile, or unsafe environment is strictly prohibited. No visitor shall carry firearms, other dangerous or deadly weapons, or explosives, either openly or concealed on the premises. The prohibition on firearms applies to all visitors, including those with firearm permits. We are committed to providing an exceptional experience for all our visitors. Please observe our guidelines and refrain from disruptive or unruly behavior. Visitors not observing guidelines will be asked to leave the premises immediately.
No running, no poking a
nd no touching of the walls and hardware. We are excited to welcome kids of all ages to experience ARTECHOUSE; however, we request higher and very hands-on supervision from parents/adults accompanying their children.
Please reference the description of each new exhibition to see any age recommendations to help plan your visit with kids.Though most of our installations are very interactive, not all installations are meant to be touched, but rather moved and interacted with from a distance. They can be more fragile than they seem.
WHAT TO BRING:
A valid photo ID is required for student, senior and military discounted tickets confirming current status as a member of the corresponding group.
A valid government-issued photo ID matching the name on the credit card used is required for check-in.
A valid government-issued photo ID is required for each individual visiting for after-hours 21+ admissions.
Children ages 15 and under must be accompanied by an adult.
Due to the ever-changing nature of the site and exhibits we feature, we may require or suggest disclaimers for each exhibit. Please consult our terms and conditions prior to visiting to see what we advise.
WHAT NOT TO BRING:
We request that you do NOT bring any drinks, food or illegal substances. Please dispose of any prior to arriving for your visit.
In order to protect our reflective flooring, we ask that you do not wear stiletto heels. Any visitors wearing stiletto heels will be asked to remove them before entering.
Please do not bring tripods, selfie sticks or professional photo/video equipment during your visit. If you would like to request permission to bring professional equipment or conduct commercial photography, product shoots, press interviews, media shoots, etc., please contact and await a response before proceeding.
The use of costumes, masks and/or props is not allowed.
Kindly note that ARTECHOUSE does not offer monitored or locked storage for visitors’ belongings. Therefore, please avoid bringing valuables during your visit.
We also do not allow strollers, luggage or large backpacks onto the exhibition floor.
No visitor shall carry firearms, other dangerous or deadly weapons, or explosives, either openly or concealed on the premises. This prohibition on firearms applies to all visitors, including those with firearm permits.