TICKETS AND ENTRY
All visitors two or older need a ticket to enter the space. We strongly recommend purchasing tickets online ahead of time, as this is the only way to guarantee entry for your desired day and time. We offer a limited number of walk-in tickets at a higher rate at the door, sold day-of on a first-come, first-served basis.
Please arrive 10-15 mins prior to the start of the session for which you purchased ticket(s). Note that your ticket is only valid for the date and time purchased. One member of your party must have a valid photo ID that matches the name on the tickets being used by your party and the name on the credit card used to purchase them. You cannot bring another person's photo ID or photocopy. Please email us if your tickets were gifted to another person or the name otherwise needs to change.
All ticket sales are final and non-refundable. Tickets are non-transferable, non-exchangeable and absolutely cannot be resold. We allow a limited number of people during each time slot; therefore re-bookings or transfers may not always be possible.
Tickets are purchased for individual hour-long sessions. When space allows, visitors are welcome to remain with us past their hour-long session.
ARTECHOUSE reserves the right to enforce the one-hour timeframe when necessary, in situations including but not limited to private events, at-capacity sessions and the transition to after-hours sessions.
GETTING TO ARTECHOUSE
ARTECHOUSE is accessible via Metro using the Smithsonian station on the Blue and Orange lines (exit at the Independence Ave./12th St., SW exit) or the L’Enfant Plaza station on the Blue, Orange, Green and Yellow lines (exit at the 10th and Maryland exit ). Both stations are within walking distance.
If driving, please note that ARTECHOUSE does not offer parking. There are a number of garages and lots nearby, as well as metered street parking for your convenience.
Photography for personal use is allowed, however we request that you refrain from using flash. Visitors may not use tripods, selfie sticks or similar accessories in the exhibition space.
Commercial photography, product shoots, press interviews, media shoots, and all professional video and camera equipment is PROHIBITED without advance approval and accompaniment from an ARTECHOUSE representative.
Contact for requests. Kindly note that the submission of a request does not necessarily grant approval. Please await a response from our Press team before proceeding.
Because our exhibitions change throughout the year, we suggest that visitors refer to the description of each new exhibition on our website for age recommendations.
Our After Hours sessions are strictly for adults age 21 and over. All visitors will be asked to present a valid, government-issued photo ID at check-in.
All children must be closely supervised by their accompanying adult to ensure their safety and the safety of the artwork. All children under the age of 16 must be accompanied by an adult 18 years of age or older at all times.
Tickets are required for all visitors aged two years and older.
ARTECHOUSE is a smoke-free art space. Smoking is prohibited on the premises, including e-cigarettes and vaporizers, while inside the confines of the building or within 25ft of the entrance.
BAGS & STROLLERS
Suitcases, luggage, large backpacks, and bags larger than 16” are not permitted in the exhibit space and cannot be checked or left with staff. Strollers are not permitted on the main exhibit floor; however, they can be left in our lobby or coatroom area. Please note, our coatroom area is not attended and ARTECHOUSE does not take any responsibility for any lost, missing, stolen or damaged items.
FOOD & DRINK POLICY
To protect our technology on site, we do not allow any outside food or beverages inside the art space. Please dispose of any prior to your visit. Bottled water is permitted only in non-exhibit areas. No beverages are permitted on the main exhibit floor.
GETTING IN TOUCH
We always keep an eye on our emails during all open hours! At this time, we do not offer customer service over the phone, but we are ready to assist over email.
Our DC Box Office staff can be reached via
email@example.com. Please see our “Contact” tab for more ways to reach out.
Offensive, abusive or threatening behavior or conduct, whether written, verbal or physical, will not be tolerated. Behavior towards guests or staff that creates an intimidating, hostile, or unsafe environment is strictly prohibited. No visitor shall carry firearms, other dangerous or deadly weapons, or explosives, either openly or concealed on the premises. The prohibition on firearms applies to all visitors, including those with firearm permits. We are committed to providing an exceptional experience for all our visitors. Please observe our guidelines and refrain from disruptive or unruly behavior. Visitors not observing guidelines will be asked to leave the premises immediately.
No running, no poking a
nd no touching of the walls and hardware. We are excited to welcome kids of all ages to experience ARTECHOUSE; however, we request higher and very hands-on supervision from parents/adults accompanying their children.
Please reference the description of each new exhibition to see any age recommendations to help plan your visit with kids.Though most of our installations are very interactive, not all installations are meant to be touched, but rather moved and interacted with from a distance. They can be more fragile than they seem.
WHAT TO BRING:
A valid photo ID is required for student, senior and military discounted tickets confirming current status as a member of the corresponding group.
A valid government-issued photo ID matching the name on the credit card used is required for check-in.
A valid government-issued photo ID is required for each individual visiting for after-hours 21+ admissions.
Children ages 15 and under must be accompanied by an adult.
Due to the ever-changing nature of the site and exhibits we feature, we may require or suggest disclaimers for each exhibit. Please consult our terms and conditions prior to visiting to see what we advise.
WHAT NOT TO BRING:
We request that you do NOT bring any drinks, food or illegal substances. Please dispose of any prior to arriving for your visit.
In order to protect our reflective flooring, we ask that you do not wear stiletto heels. Any visitors wearing stiletto heels will be asked to remove them before entering.
Please do not bring tripods, selfie sticks or professional photo/video equipment during your visit. If you would like to request permission to bring professional equipment or conduct commercial photography, product shoots, press interviews, media shoots, etc., please contact and await a response before proceeding.
The use of costumes, masks and/or props is not allowed.
Kindly note that ARTECHOUSE does not offer monitored or locked storage for visitors’ belongings. Therefore, please avoid bringing valuables during your visit.
We also do not allow strollers, luggage or large backpacks onto the exhibition floor.
No visitor shall carry firearms, other dangerous or deadly weapons, or explosives, either openly or concealed on the premises. This prohibition on firearms applies to all visitors, including those with firearm permits.